BlockBeats reported on February 15, 2023, that OKX has issued an official statement addressing the delay in BLUR token deposits during its listing period. The exchange acknowledged that unusually high deposit volumes triggered platform risk-control measures, causing delayed processing for some users. This resulted in missed trading opportunities during critical market windows.
Incident Overview and Resolution
- Root Cause: The massive influx of BLUR deposits exceeded system thresholds, activating protective mechanisms.
- Response Time: OKX engineers identified and resolved the issue promptly after detection.
- Impact Assessment: Partial functionality remained operational, but affected users experienced service disruptions.
Compensation Eligibility and Details
The exchange outlined specific criteria for compensation:
- Users must have initiated deposits during the affected period
- Transactions must show confirmed delays in blockchain processing
- Account activity must demonstrate attempted trades during the outage window
👉 Learn about OKX's risk management protocols
FAQ Section
Q: How will OKX determine compensation amounts?
A: Compensation will be calculated based on:
- Missed trading price differentials
- Deposit volume affected
- Documented trading intent
Q: When will users receive compensation?
A: Processing begins within 14 business days after claim verification completes.
Q: Can users appeal if deemed ineligible?
A: Yes, the exchange provides a 30-day appeals window with additional documentation.
Operational Improvements
OKX announced these system upgrades:
- Increased deposit processing capacity
- Revised risk-control thresholds for new listings
- Enhanced real-time monitoring dashboards
👉 Explore OKX's platform security features
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- LINE community promotion links
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Markdown Optimization Notes
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