If you notice any unusual activity in your account, immediately contact the official customer service team. We'll help freeze your account to safeguard your assets. If you detect unusual settings changes, review and update these critical security configurations:
Account Password
Change your login password by following these steps:
- Open the OKX app
- Select the Menu option
(This opens the User Center page) - Navigate to Profile & Settings
- Choose Security
- Select Login Password and follow prompts to update it
🔒 Security Tip: Use a strong password combining lowercase/uppercase letters, numbers, and special characters. Never reuse email account passwords. For added protection, clear browser cache and cookies during this process.
Two-Factor Authentication (2FA)
We strongly recommend enabling 2FA for enhanced account security:
- Follow the in-app instructions to link your authenticator app
- Always backup the QR code during setup in a secure location (required for device changes)
⚠️ Note: Withdrawals are disabled for 24 hours after modifying 2FA settings for security reasons.
API Management
To review or delete APIs:
- Select the Menu icon > Scroll to Toolbar > Choose API
- Delete any API keys not created by your account owner
Trusted Devices
- Visit your Security Center > Check Device Management
- Immediately remove unrecognized devices
Payment Methods
Keep payment details accurate and updated:
- Open OKX App > Go to Exchange > Select Menu icon
- Choose P2P Trading > Navigate to Profile
- Select Payment > Manage linked options under Payment Methods
- Edit or delete methods as needed (confirm twice for deletion)
👉 Learn more about secure payment setups
Verified Addresses
Via Website:
- Log in > Select Assets > Withdraw
- Choose currency > Open Address Book
- Delete any verified addresses not added by you (confirm twice)
Via App:
- Go to Assets > Withdraw > Select currency/network
- Open Address Book > Swipe left to Delete unauthorized addresses
Passkey Security
Manage passkeys through:
- OKX app > Menu > Profile & Settings > Security
- Enter Security Center > Select Passkeys
- Reset any unrecognized passkeys or add new ones
Third-Party Logins (Google/Apple/Telegram/OKX Wallet)
Unlink unauthorized social logins:
- Go to Menu > User Center > Profile
- Under Connected Accounts, remove unfamiliar links
Device Safety
🔐 Critical Recommendation: Always perform security actions on a malware-free trusted device. If previous devices were compromised, use a secure device for account recovery to prevent unauthorized access.
FAQ Section
Q: How quickly should I act after noticing suspicious activity?
A: Immediately contact customer support and freeze your account—every minute counts to prevent asset loss.
Q: Can I reuse my email password for my OKX account?
A: Never. Always create unique, complex passwords for financial accounts to prevent credential-stuffing attacks.
Q: Why is there a 24-hour withdrawal hold after 2FA changes?
A: This security cooldown period prevents hackers from draining funds even if they bypass 2FA temporarily.
Q: How often should I check connected devices?
A: Review monthly and after any security alerts. Remove old/unrecognized devices promptly.
Q: Are passkeys safer than passwords?
A: Yes—passkeys use biometric/facial recognition and are phishing-resistant, eliminating password theft risks.