Version: October 12, 2023
Part A: Background
1. Cryptocurrency Services
1.1 Skrill’s "Cryptocurrency Services" enable eligible Skrill account holders to:
- Instant Buy/Sell: Purchase/sell supported cryptocurrencies using funds from their Skrill account.
- Withdraw to Crypto: Withdraw funds to buy supported cryptocurrencies and transfer them to external wallets.
1.2 Regulatory Note: Cryptocurrencies are not regulated by the UK Financial Conduct Authority (FCA).
1.3 No Financial Advice: Skrill provides price/volatility data but does not offer investment advice. Consult a financial advisor if uncertain.
2. About Skrill & These Terms
2.1 Skrill Limited (FCA-registered, EMI issuer #900001) operates under:
- Skrill Account Terms of Use (primary agreement).
- These Cryptocurrency Terms (prevails in case of conflict).
2.3 Structure:
- A: General info
- B: Instant Buy/Sell rules
- C: Withdraw to Crypto rules
- D: Legal/operational terms
Part B: Instant Buy/Sell
5. Service Features
- Buy/sell cryptocurrencies using Skrill balances.
- Set price alerts, P2P transfers, and recurring orders.
6. Supported Cryptocurrencies
Skrill may add/remove supported cryptocurrencies. Users must sell holdings of delisted coins within 14 days or authorize Skrill to liquidate them.
7. Order Execution
- Orders are binding once confirmed.
- Funds must be available in the Skrill/crypto account.
8. Conditional & Recurring Orders
- Set triggers for automated trades.
- Modify/cancel orders before execution.
9. P2P Transfers
- Transfer crypto to other Skrill users (fees apply).
- Irreversible once confirmed.
Part C: Withdraw to Crypto
13. Service Overview
- Withdraw Skrill funds or balances from supported merchants to buy crypto and send to external wallets.
14. Order Process
- Select crypto and wallet address.
- Confirm transaction (non-refundable).
15. Limitations
- Transactions cannot be canceled.
- Ensure wallet addresses are accurate—errors are irreversible.
Part D: General Terms
17. Fees
- Transaction fees displayed pre-confirmation.
- Network fees (miner costs) deducted from withdrawals.
18. Termination/Suspension
Skrill may suspend/terminate access for:
- Regulatory compliance.
- Suspected fraud/violations.
19. Liability
Skrill is not liable for:
- Crypto exchange/wallet provider failures.
- Market data inaccuracies.
- User-input errors.
20. Complaints
- Submit via customer service.
- No FOS recourse (unregulated service).
21. Terms Updates
- Changes communicated via email.
- Effective immediately unless user objects (termination applies).
FAQs
Q1: Can I cancel a crypto transaction?
A: No—orders are final once confirmed.
Q2: Are cryptocurrencies insured?
A: No. Crypto holdings are not protected by FCA safeguards.
Q3: How long do withdrawals take?
A: Processing times vary by network congestion.
Q4: What if I send crypto to the wrong wallet?
A: Skrill cannot reverse blockchain transactions.
👉 Learn more about secure crypto transactions
Terms subject to change. Always review the latest version on Skrill’s website.
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