Understanding KYC Verification on HTX
KYC ("Know Your Customer") is a mandatory process that verifies user identities to enhance security and unlock platform features.
Key Benefits of KYC:
- Increased withdrawal limits
- Access to advanced trading features
- Improved account security
- Eligibility for futures bonuses and promotions
Step-by-Step Verification Guide (Web Version)
Level 1 (L1) Basic Verification
- Log in to your HTX account.
- Navigate to Profile > Basic Verification.
Submit required personal details:
- Full legal name
- Country of residence
- ID document number
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Level 2 (L2) Identity Verification
Prerequisite: Completed L1 verification
Upload clear photos of your government-issued ID:
- Front and back sides
- Valid passport/driver's license
Ensure documents meet these requirements:
- File format: JPG/PNG
- Size <5MB
- No digital alterations
Level 3 (L3) Facial Recognition
- Use the HTX mobile app to complete biometric verification.
- Follow on-screen instructions for live facial scan.
Level 4 (L4) Investment Capability Assessment
- Submit financial qualification documents
- Wait for manual review (2-3 business days)
Mobile App Verification Process
| Step | Action | Required Documents |
|---|---|---|
| L1 | Personal info submission | None |
| L2 | ID upload | Government-issued ID |
| L3 | Facial scan | Smartphone with camera |
| L4 | Financial docs | Income/asset proofs |
FAQ Section
Q: Why is my photo upload failing?
A: Common causes include:
- Incorrect file format (use JPG/PNG)
- Files exceeding 5MB
- Blurry or cropped images
Q: How long does verification take?
A:
- L1/L2: Instant to 24 hours
- L3: Immediate upon successful scan
- L4: 2-3 business days
Q: Can I trade without completing KYC?
A: Yes, but with limited functionality:
- Lower withdrawal limits
- Restricted access to certain markets
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Troubleshooting Tips
Email Code Issues:
- Check spam folder
- Whitelist HTX emails
- Retry after 15 minutes
Document Rejection Reasons:
- Expired ID
- Mismatched name spelling
- Poor photo quality
Face Recognition Failures:
- Ensure good lighting
- Remove accessories
- Use front-facing camera
Note: All verification levels must be completed sequentially. Contact HTX support for any unresolved issues.