When using OKX (formerly OKEx), many users bind their mobile numbers for security and verification. But what if you need to change or update your registered mobile number? Whether you're switching carriers, lost access to your old number, or simply want to update your contact information, this guide covers all scenarios with clear instructions.
Methods to Modify Your Mobile Number on OKX
Method 1: Original Number Still Accessible
Follow these steps if you still have access to your currently registered mobile number:
- Log in to your OKX account
- Click the profile icon (top-left corner)
- Navigate to [Security Settings]
- Select [Mobile Verification]
- Click [Reset]
Enter:
- New mobile number
- SMS verification code received on new number
- SMS verification code received on original number
- Email verification code
- Click [Confirm] to complete the process
👉 Secure your account with updated verification methods
Method 2: Original Number No Longer Accessible
If you've lost access to your registered mobile number:
- Log in via email
- Click the profile icon → [Help Center]
- Select [Submit Request]
- Choose [Account & Security Issues] → [Mobile Number Change Request]
Provide:
- Detailed problem description
- Alternative contact email
- Valid phone number
- Submit request for manual review
Important Notes:
- After changing your number, withdrawals are disabled for 24 hours (security measure)
If you cannot access both mobile AND email:
- Contact OKX support directly at [email protected]
- Include your account details and identification documents
Frequently Asked Questions
Q1: How long does the mobile number change process take?
A: Automated changes (Method 1) are instant. Manual reviews (Method 2) typically take 1-3 business days.
Q2: Can I use virtual phone numbers for verification?
A: No, OKX requires valid, carrier-issued mobile numbers for security compliance.
Q3: What information do I need for manual review?
A: Prepare your ID documents, selfie verification, and account transaction history if requested.
Q4: Is there a limit to how often I can change my number?
A: Yes, frequent changes may trigger additional security checks to prevent fraudulent activity.
👉 Learn more about OKX security protocols
Best Practices for Account Security
- Enable 2FA beyond SMS verification
- Update recovery options regularly
- Never share verification codes
- Monitor account activity for suspicious logins
- Use authenticator apps for more secure verification
By following these guidelines, you ensure smooth transitions when updating your contact information while maintaining maximum account protection. Always verify you're on the official OKX platform (check for HTTPS and correct domain) before entering any sensitive information.