Introduction
C2C (Customer-to-Customer) trading allows users to buy and sell cryptocurrencies directly with each other. This guide covers everything you need to know about C2C transactions on both mobile apps and web platforms, ensuring safe and efficient trades.
Preparing for C2C Transactions
Before engaging in C2C trading:
- Update your app to the latest version.
- Complete identity verification (KYC).
- Link a verified bank card under your registered name.
⚠️ Note: Buying crypto may trigger a T+N security hold, temporarily restricting sales/withdrawals for 1–7 days based on platform risk assessment. To avoid locked orders, cancel and repurchase if needed.
How to Buy Crypto via Mobile App
- Open the app → Tap C2C Buy → Purchase → Select a merchant.
- Enter the desired amount/quantity → Check the merchant’s payment method and time limit.
- Click 0-Fee Purchase → Generate order → Get Payment Details.
- Transfer funds to the merchant’s account → Confirm via I’ve Paid → Confirm Transfer.
- Wait for the merchant to release crypto.
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How to Sell Crypto via Mobile App
- Open the app → Tap C2C Buy → Sell → Choose a merchant.
- Input sale amount → Select receiving method → Confirm details → Sell at 0 Fee.
- Platform matches buyers → Wait for payment.
- Verify funds in your bank/WeChat/Alipay → Click Payment Received → Release crypto.
Pro Tip: Communicate with buyers via the chat feature for real-time updates.
How to Buy Crypto via Web
- Visit the website → Buy Crypto → C2C Trading → Purchase.
- Select merchant → Enter amount → Choose payment method → 0-Fee Buy.
- Confirm order → Complete payment → Click Transferred → Await crypto release.
How to Sell Crypto via Web
- Visit the website → Buy Crypto → C2C Trading → Sell.
- Choose merchant → Enter amount → Select payout method → 0-Fee Sell.
- Confirm details → Platform matches buyers → Verify payment → Release assets.
Key Safety Tips
- Always confirm payments via bank apps/official statements—never trust SMS alerts alone.
- Verify payer identity. Dispute non-real-name payments via customer support.
- Platform-approved merchants may accept non-real-name accounts securely.
- Never release crypto before payment confirmation. Dispute immediately if errors occur.
- Double-check payment details in the order page/chat to prevent misdirected transfers.
| For disputes, refer to: How to Resolve C2C Trading Issues. |
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FAQs
Q1: Why is my buy order locked under T+N?
A: This security measure evaluates transaction risks. Duration varies (1–7 days); check your order page.
Q2: Can I cancel a C2C trade after payment?
A: No—once paid, disputes must go through customer support.
Q3: Are C2C fees really zero?
A: Yes! The platform charges no fees, but ensure merchants don’t impose hidden costs.
Q4: How long do merchants take to release crypto?
A: Typically minutes after payment confirmation. Delays? Chat with them or contact support.
Q5: What if I send funds to the wrong account?
A: Dispute immediately via the order page or live support. Recovery isn’t guaranteed.
Final Thoughts
Mastering C2C trading requires attention to detail and adherence to safety protocols. By following this guide, you’ll minimize risks and maximize efficiency in peer-to-peer crypto transactions. Happy trading!