Disclaimer: Don't invest unless you're prepared to lose all the money you invest. Cryptocurrency investments are high-risk, and you should not expect protection if something goes wrong.
ℹ️ Pro Tip: Always keep your mobile app updated! Older versions may cause transaction failures due to compatibility issues with new features.
Step-by-Step Guide to Withdrawing Funds to a Crypto Wallet
Follow these steps to transfer money from your fiat balance (EUR, USD, etc.) to an external crypto wallet:
Navigate to Money Out
- Go to the "Money Out" section in your account and select Crypto Wallet.
Select Currency & Network
- Choose the fiat balance you want to withdraw.
- Pick the recipient wallet’s cryptocurrency and blockchain network.
- Enter the withdrawal amount and proceed.
Enter Wallet Details
- Input the crypto wallet address.
- Specify if it’s a custodial (exchange-hosted) or non-custodial (self-managed) wallet.
- For custodial wallets, select the exchange/platform name.
- Provide the destination tag/memo if required.
Confirm & Verify
- Review the transaction summary.
- Confirm the withdrawal (Secure ID may be required).
Key Notes Before Withdrawing
✅ Fiat Balances Only
- Only fiat currencies (EUR, USD) can be withdrawn to external wallets. To withdraw crypto, sell it first via the crypto trade page.
⚠️ Irreversible Transactions
- Double-check wallet addresses—blockchain transactions cannot be reversed.
🔒 Account Verification Required
- Full KYC verification is mandatory for crypto withdrawals.
Supported Networks & Wallet Addresses
| Network | Supported Cryptocurrencies & Address Formats |
|---------------------------|--------------------------------------------------|
| Bitcoin (BTC) | bc1 (Bech32), 3 (Nested SegWit), 1 (Legacy) |
| Ethereum (ERC-20) | ETH, USDT (non-EEA), USDC, SHIB, MATIC, LINK, etc. |
| Solana (SOL) | SOL, USDC |
| Litecoin (LTC) | LTC |
| Avalanche (C-Chain) | AVAX, USDC |
| Arbitrum | USDC, ETH |
| Polkadot (DOT) | DOT |
| XRP Ledger | XRP (requires tag) |
| Stellar (XLM) | XLM (requires tag) |
🔹 Tags/Memos: Required for shared wallet addresses (e.g., exchanges). Missing tags may result in lost funds.
Fees & Processing Times
💸 Withdrawal Fees
- Displayed during confirmation. Network fees (paid to miners/validators) are deducted from the withdrawal amount.
⏳ Transfer Speed
- Typically 5–60 minutes. Delays may occur (up to 24 hours in rare cases).
Troubleshooting
❌ Why Can’t I Withdraw?
- Mastercard deposits may have restrictions in certain countries.
- Ensure your balance is in fiat, not crypto.
FAQ
1. Can I withdraw crypto directly?
- No, sell crypto for fiat first via the trade page.
2. What if I enter a wrong wallet address?
- Funds may be permanently lost. Always verify addresses.
3. Are tags always required?
- Only for shared wallets (e.g., exchanges). Private wallets don’t need tags.
4. How do I check my withdrawal status?
- Monitor your transaction via the app or email notifications.
👉 Need a secure crypto wallet? Explore options here
Still have questions?
👉 Contact customer support for assistance.
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