Why Do Some Digital Assets Require Tags (Memo/Tag/Comment)?
Certain cryptocurrencies (like XRP, XLM, or EOS) use tags to identify recipients within a shared wallet address. Omitting the tag may result in lost funds. Always double-check the destination platform's requirements before depositing.
👉 Learn how to avoid deposit errors
Minimum Deposit Amounts
How to Find the Minimum Deposit Requirement
Navigate to the deposit page for your asset—non-BTC tokens display their minimum thresholds directly. For BTC, check the "Deposit" section under your wallet.
Why Minimum Deposit Limits Exist
- Transaction Efficiency: Small deposits incur high relative network fees.
- Security: Reduces spam and ensures cost-effective blockchain processing.
Example: BTC’s minimum is typically 0.0005 BTC (~$30). Deposits below this may not be credited.
Troubleshooting Deposit Issues
What If My BTC Deposit Is Below the Minimum?
Contact OKX support with the transaction ID (TXID). Recovery isn’t guaranteed but may be possible for a fee.
Why Is My Deposit Locked?
Common causes:
- Pending blockchain confirmations.
- Compliance checks (e.g., Travel Rule verification).
- Platform maintenance.
👉 Resolve locked deposits faster
Lightning Network Deposits (BTC)
How to Deposit via Lightning Network
- App/Web: Select "BTC" → "Lightning Network" → Generate invoice.
- Send BTC from a Lightning-enabled wallet.
Benefits: Near-instant, low-fee transactions.
FAQs
How Long Do Deposits Take to Arrive?
- Bitcoin: 1–6 confirmations (~10 min–1 hour).
- Ethereum/ERC-20: ~5–20 minutes.
- Lightning Network: Seconds.
Can I Retrieve Old Transaction Records?
Yes. Export deposit/withdrawal history from "Transaction Records" in your account.
Why Are Deposits/Withdrawals Suspended?
Temporary halts occur during:
- Network congestion.
- Security audits.
- Regulatory updates.
For unresolved issues, OKX support provides 24/7 assistance.
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