We’re thrilled to announce OKX Serviços Digitais LTDA., the dedicated OKX entity serving Brazilian residents. This update ensures a seamless platform tailored for Brazilian users, featuring:
- Localized Customer Support: Full assistance in Portuguese.
- BRL Transactions: Deposit and withdraw cash (BRL) directly.
- Optimized Token Management: Streamlined digital asset handling.
Key Migration Requirements
Token Availability
Users must ensure only locally supported tokens remain in their accounts before migration. For unsupported tokens, choose:
- Convert to an available token.
- Withdraw to an external wallet.
👉 View the list of supported tokens in Brazil
Unactioned tokens will be frozen post-migration and can only be withdrawn externally.
Account Preparations
- Margin Mode: Set Trading accounts/subaccounts to "No Margin".
- Identity Verification: Complete KYC by the deadline emailed to you.
- Position Management: Close all margin, perpetual, futures, and options positions.
- Grow Products: Redeem funds from Earn, Loan, or Jumpstart.
Accounts failing to comply will be frozen but retain withdrawal access.
Why This Update Matters
- Regulatory Compliance: Aligns with Brazilian financial standards.
- User Convenience: Faster BRL transactions and local support.
- Security: Protects assets during platform transitions.
FAQs
1. What happens if I don’t migrate my unsupported tokens?
They’ll be frozen but withdrawable to an external wallet post-migration.
2. How do I convert unavailable tokens?
Use the in-platform swap feature or withdraw them manually.
3. Is my account safe if frozen?
Yes—you retain full withdrawal rights even during freezes.
👉 Explore OKX Brazil’s services today
4. Can I still trade after migration?
Only with locally supported tokens. Verify your portfolio in advance.
5. How long does identity verification take?
Typically 1–2 business days. Submit documents promptly.
We’re committed to empowering your digital asset journey in Brazil. For further assistance, contact our local support team.
OKX Team
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