Changing Your OKX Account Email (Mobile App)
Your OKX account allows you to link a frequently used email for login, password recovery, and withdrawal confirmations. If you wish to replace your current email with a new one, follow these steps:
- Tap the profile icon in the top-left corner of the OKX app, navigate to Security Center, then select Security Settings.
- Under Email Verification, click Change Email.
- Enter the new email address, request a verification code, and input both the new and old email verification codes. Complete the process by entering your SMS verification code (and Google Authenticator code, if enabled).
👉 Need help with verification codes?
Important Note:
For security reasons, withdrawals are disabled for 24 hours after changing your email.
Changing Your OKX Account Email (Web Platform)
To update your email via the OKX website:
- Click the profile icon on the top-right of the OKX homepage and access Security Center.
- Locate the Email Verification section and select Change Email.
- Provide the new email, submit verification codes from both old and new emails, and confirm with your SMS code (plus Google Authenticator code, if applicable).
Reminder:
Withdrawals are temporarily restricted for 24 hours post-change.
FAQs
Q: Why can’t I withdraw immediately after changing my email?
A: OKX enforces a 24-hour withdrawal freeze to prevent unauthorized changes and protect your assets.
Q: Do I need both old and new email access to update my email?
A: Yes. Verification codes from both emails are required for security.
Q: What if I don’t receive a verification code?
A: Check your spam folder or request a new code. Ensure you entered the correct email address.
👉 Troubleshoot email issues here
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