To enhance your P2P trading experience, we've introduced a Recommended Sorting feature on both web and mobile platforms (Android). While the default ad sorting is based on price, you can now opt for a recommendation-driven order. The ranking follows this priority sequence:
Merchant Tier (Diamond > Super > Lite) > Merchant Quality > Ad Price > Ad Creation Time
1. Key Factors Influencing Merchant Quality
Complaints & Disputes
Common issues flagged by users:
- Delays in releasing crypto
- Buyer payment failures
- False "Paid" claims without proof
Order cancellations due to:
- Unresponsive merchants
- Poor service/attitude
- Fake payment methods
Transaction Performance Metrics
Positive indicators:
- High user engagement (served users count)
- Fast crypto release/payment times (avg. < 120s)
- Low block rates by users
Negative indicators:
- High cancellation rates
- Low order completion rates
2. Traits of a High-Quality Merchant
A top-tier merchant typically exhibits:
- Near-zero order cancellations (≈ 0%)
- High transaction volume (past 30 days)
- Exceptional feedback ratings (≈ 99% positive)
- Minimal user blocks/negative reviews (≈ 0%)
- Swift trade execution (avg. < 2 minutes)
- Near-perfect completion rate (≈ 99%)
- No recorded risks in trading history
👉 Learn how to optimize your P2P listings
Pro Tips for Merchants
- Competitive Pricing: Set fair yet attractive rates.
- Consistent Behavior: Uphold professionalism in all transactions.
- Compliance: Adhere to platform guidelines to maintain reputation.
Since merchant quality outweighs price in recommendation rankings, adhering to these standards boosts your ad visibility under "Recommended" sorting.
FAQ
Q: How can I appeal if my merchant rating seems inaccurate?
A: Contact your assigned BD (P2P Manager) or reach out to OKX customer support for regional assistance.
Q: Does a higher-priced ad ever rank above a lower-priced one in recommendations?
A: Yes, if the merchant’s quality metrics significantly outperform competitors.
Q: Are new merchants disadvantaged in recommendation rankings?
A: New merchants can compete by maintaining flawless service metrics from the outset.
Note: Cryptocurrency trading involves high risk. Trade responsibly—OKX isn’t liable for trading losses.