In recent times, our platform has received numerous reports regarding stolen accounts, wallet breaches, and fraudulent activities. To safeguard your assets, we strongly advise exercising heightened vigilance:
- Never transfer funds to strangers
- Avoid clicking suspicious links
- Be cautious with wallet authorizations
- Never share your mnemonic phrases/private keys
These proactive measures significantly reduce risks of theft and scams.
Immediate Steps for Stolen Accounts or Wallets
If you've fallen victim to account/wallet theft, follow these steps to connect with our dedicated anti-fraud support team:
- Open the OKX App homepage
- Tap the multi-function icon (top-left corner)
- Select 【Get Help】 → 【Live Chat】
- Type "stolen" as your keyword and send the message
This triggers direct routing to our fraud specialists who will:
✓ Verify incident details
✓ Guide recovery procedures
✓ Implement protective measures
Critical Reminders During Crisis Situations
- Emergency Asset Transfer
If wallet access remains, immediately move remaining funds to a secure address before contacting support. Detailed Incident Reporting
Prepare this essential information:- Exact timeline of events
- Amounts involved (with currency types)
- Suspicious transaction IDs/hashes
- Relevant screenshots
- Confidentiality Assurance
All submitted information receives enterprise-grade encryption and strict access controls per our Privacy Policy. - Priority Response Protocol
Using the "stolen" keyword in live chat activates our fastest response channel for fraud cases.
Wallet Security Best Practices
Accessing Your Private Key (Web3 Wallet)
Navigate to: Wallet Homepage → Multi-function Icon → Wallet Backup → Wallet → Mnemonic Phrase
Security Notice:
- Store mnemonic phrases offline only (handwritten copies recommended)
- Never digitally photograph or cloud-store recovery phrases
- Treat private keys like physical safe combinations
👉 Learn advanced wallet protection strategies
Frequently Asked Questions
Q1: How quickly does support respond to stolen asset reports?
A: Keyword-triggered cases receive priority handling, typically within 15 minutes during business hours.
Q2: Can frozen transactions be reversed after fraud reports?
A: While we collaborate with blockchain networks, most decentralized transactions are irreversible—prevention remains crucial.
Q3: What's the most common theft vector in Web3?
A: 78% of incidents stem from phishing attacks disguised as legitimate dApp authorization requests.
👉 Verify authentic OKX communication channels
Q4: Does insurance cover stolen cryptocurrency?
A: Few providers offer comprehensive crypto theft insurance—self-custody security is paramount.
Q5: Should I create new wallets after a security breach?
A: Yes, immediately migrate all assets to newly generated wallets with fresh security parameters.
Q6: How often should I check wallet transaction approvals?
A: Audit authorized contracts weekly via blockchain explorers to detect suspicious permissions.
Proactive Defense Framework
Implement these security layers:
| Security Tier | Implementation | Frequency |
|---|---|---|
| Transaction Whitelisting | Approve known addresses only | During setup |
| Hardware Wallet Integration | Use cold storage devices | Permanent solution |
| Behavioral Analytics | Enable abnormal activity alerts | Real-time monitoring |
| Multi-Signature Wallets | Require multiple approvals | For high-value accounts |
Remember: In the decentralized ecosystem, you are your own chief security officer. Institutional-grade protection begins with personal diligence.