When depositing cryptocurrency to exchanges like OKX from third-party platforms or non-custodial wallets, you'll need both a deposit address and—for certain coins—a tag/memo/comment. This guide explains how to locate these details seamlessly across web and mobile platforms while ensuring secure transactions.
Locating Your Deposit Details on OKX Mobile App
- Open the OKX App: Tap the "Deposit Crypto" option from the dashboard.
- Select Cryptocurrency & Network: Choose the specific crypto asset (e.g., Bitcoin, Ethereum) and the compatible deposit network (e.g., ERC-20, TRC-20).
View Deposit Address and Tag:
- The deposit address appears as a QR code or alphanumeric string.
- If applicable, the tag/memo/comment will be displayed below the address.
- Acknowledge Deposit Reminder: For cryptocurrencies requiring a tag/memo, confirm the reminder prompt to access full details.
👉 Need help with crypto deposits? Here’s a step-by-step guide
- Copy or Share: Use the "Copy" button to save both address and tag or "Share" to send securely.
Finding Deposit Information on OKX Website
- Log In: Access your account via the OKX website and navigate to Assets > Deposit.
- Choose Crypto and Network: Select the asset and corresponding network (ensure alignment with the withdrawal platform).
Retrieve Deposit Details:
- The deposit address and optional tag/memo will be displayed.
- Read the Deposit Reminder for tagged currencies before proceeding.
- Copy Manually: Highlight and copy the details or use the built-in "Copy" function.
Key Deposit Reminders
- Network Matching: Always verify the withdrawal network (e.g., BEP-20, Solana) matches OKX’s deposit address. Mismatched networks cause permanent loss.
Tag/Memo Rules:
- Required for some assets (e.g., XRP, XLM). Omitting these may result in failed deposits.
- Not needed for others (e.g., Bitcoin). The deposit address suffices.
- Double-Check Details: Manually compare the first/last characters of addresses to avoid typos.
FAQ Section
Why do some cryptocurrencies require a tag/memo?
Tags/memos identify individual user transactions in shared wallet systems (e.g., exchanges). Without them, funds may not credit correctly.
What happens if I send crypto without a tag/memo?
Contact OKX support immediately with proof of the transaction. Recovery isn’t guaranteed but may be possible for a fee.
Can I reuse the same deposit address?
Some blockchains generate new addresses per transaction for privacy. Check OKX’s guidelines for your specific crypto.
👉 Learn more about secure crypto deposits here
How long do deposits take to reflect?
Processing times vary by network congestion. Bitcoin may take 10–60 minutes; Ethereum 5–15 minutes.
Is there a minimum deposit amount?
Yes. Each crypto has a minimum (e.g., 0.001 BTC). Smaller amounts won’t be credited.
Are deposit fees charged?
OKX doesn’t charge fees, but the sending platform may. Always review withdrawal fees on the originating exchange.
Conclusion
Always confirm deposit addresses and tags/memos before transferring crypto. For further assistance, refer to OKX’s official help center or community forums.